burger icon
Wild Casino
Log In

Terms & Conditions

These Terms govern your relationship with the operator of wild-casino-nz.com, effective as of 6 November 2025. By accessing or using the services provided on this site, you acknowledge and agree to be bound by these Terms.

Definitions

OBSERVE: Define all key legal and operational terms for clarity and legal certainty.

  • Operator: The entity responsible for providing and managing the online gaming services on wild-casino-nz.com. For compliance, the Operator acts under a valid license issued by the Panama Gaming Commission to BOL-SB House S.A.
  • User/Player: Any natural person who registers an account and/or participates in gaming activities on wild-casino-nz.com.
  • Account: The registered profile created by the User for access to gaming services.
  • Bet: A monetary stake placed on a game or event offered on the site.
  • Wager: The act of placing a bet or series of bets, including those made with bonus funds.
  • Bonus: Promotional funds or offers granted by the Operator, subject to activation and wagering requirements.
  • KYC (Know Your Customer): Verification processes requiring Users to provide identification and documentation.

EXPAND: Clarify that capitalized terms have the meanings ascribed herein. Unspecified terms default to their commonly accepted definitions within the online gambling industry and NZ law.

REFLECT: The above definitions ensure transparent understanding of all references within these Terms, supporting legal certainty and user comprehension.

Account Registration

OBSERVE: Detail account creation process and legal requirements for NZ Users.

  1. Eligibility: Users must be at least 18 years of age and legally permitted to gamble under NZ law. Registration is strictly prohibited for persons under 18 or those excluded by applicable regulations.
  2. Account Creation Process:
    • Users must provide accurate, current, and complete information during registration on wild-casino-nz.com.
    • Email verification is required to activate accounts. Users must confirm their email address via a link sent by the Operator.
    • Completion of KYC procedures is mandatory. Users may be required to submit valid identification documents (e.g., passport, driver's license, proof of address) to verify identity, age, and jurisdiction.
  3. User Obligations:
    • Users are solely responsible for maintaining the confidentiality and security of their account credentials (username, password).
    • All provided information must be truthful and up-to-date. The Operator reserves the right to suspend or terminate accounts with false or incomplete data.
    • Multiple accounts per individual are strictly prohibited.

REFLECT: These requirements are designed to comply with NZ regulatory standards, prevent underage gambling, and support robust anti-fraud measures.

Regional Compliance Note: All account verifications and data processing comply with NZ privacy and anti-money laundering (AML) regulations.

Betting & Gameplay Rules

OBSERVE: Outline rules for responsible, fair, and legal gameplay on wild-casino-nz.com.

  • Bet Placement: Bets may only be placed via the User's registered account. Minimum and maximum betting amounts are specified per game and may vary. Users must ensure sufficient funds before placing a bet.
  • Types of Bets: The site offers a range of gaming products, including slots, table games, and live dealer games. Game-specific rules apply and are available within each game interface.
  • Bet Modification & Cancellation: Once a bet is confirmed, it cannot be modified or cancelled by the User, except where technical errors occur or as otherwise expressly permitted by the Operator.
  • Conduct in Live Casino & Chats:
    • All Users must behave respectfully in live casino environments and chat features. Abusive language, harassment, threats, or discriminatory remarks are strictly prohibited.
    • Fraudulent activities, collusion, use of bots or automated tools, and any attempts to manipulate game outcomes are strictly forbidden and may result in immediate account termination and forfeiture of winnings.

REFLECT: These rules are in place to ensure integrity, fairness, and compliance with all applicable NZ and international gambling standards.

Bonus Terms

OBSERVE: Establish the legal framework and restrictions governing bonuses and promotions.

  1. Activation: Bonuses must be activated according to the specific instructions for each promotion (e.g., entering a code, making a qualifying deposit).
  2. Wagering Requirements:
    • Bonus funds are subject to wagering requirements, typically expressed as a multiple of the bonus amount (e.g., 30x). These must be met within the specified timeframe, not exceeding 30 days from bonus activation unless otherwise stated.
    • Not all games contribute equally to wagering requirements. Contribution percentages are detailed in the bonus terms.
  3. Prohibited Actions:
    • Bonus abuse, including using multiple accounts, colluding, or employing irregular betting patterns, is strictly forbidden.
    • Certain games or bets may be excluded from bonus wagering. Refer to the bonus terms for details.
    • Combining multiple promotions (stacking) is not allowed unless expressly permitted by the Operator.
  4. Forfeiture: Failure to meet wagering requirements within the specified period will result in forfeiture of the bonus and any associated winnings.

REFLECT: These terms protect both the Operator and Users by ensuring transparent, fair, and legally compliant promotional activities, in line with NZ regulations.

Payments & Withdrawals

OBSERVE: Specify all requirements for deposits, withdrawals, and financial transactions in accordance with NZ and Panama licensing obligations.

  1. Deposit Methods: wild-casino-nz.com accepts deposits via credit/debit cards, e-wallets, and approved cryptocurrencies. Available methods may vary by jurisdiction and are listed on the payments page.
  2. Withdrawal Methods: Withdrawals are processed using the same method as the original deposit where possible. Alternative methods may be used as determined by the Operator to satisfy legal or technical requirements.
  3. Limits & Fees:
    • Minimum and maximum deposit/withdrawal amounts apply and are stated on the payments page.
    • Transaction fees, if any, are disclosed prior to confirmation.
    • All transactions are subject to anti-money laundering (AML) and fraud prevention checks.
  4. Processing Times: Deposits are typically instant; withdrawals may require up to 5 business days for processing, subject to successful completion of KYC and security reviews.
  5. Refunds: Refunds of deposited funds or bonuses are only provided where required by law or at the Operator's absolute discretion in cases of technical error or regulatory compliance.

REFLECT: These procedures ensure secure, transparent, and compliant financial operations, with full alignment to NZ and Panama regulatory standards.

Limitation of Liability

OBSERVE: Define the scope and limitations of the Operator's legal responsibilities to Users.

  • Obligations: The Operator undertakes to provide services with reasonable care, skill, and fairness, including ensuring the accuracy of game results and account balances.
  • Exclusions:
    • The Operator is not liable for technical failures, system errors, service interruptions, or network outages beyond its reasonable control.
    • No liability is accepted for losses resulting from unauthorized account access due to User negligence or breaches of these Terms.
  • Maximum Compensation: In any event, the Operator's maximum liability to any User shall not exceed the amount of the relevant bet or wager placed by the User.

REFLECT: These limitations are essential for risk management and are consistent with NZ and international industry practices.

Intellectual Property Rights

OBSERVE: State legal protections for all website content and technology.

  • Copyright: All content, software, graphics, and trademarks on wild-casino-nz.com are the exclusive property of the Operator or its licensors, protected by international copyright and intellectual property laws.
  • Restrictions: Users may not copy, reproduce, distribute, modify, or create derivative works from any part of the site without the Operator's prior written consent.

REFLECT: These provisions safeguard the Operator's proprietary assets and support compliance with global IP laws.

Privacy & Data Protection

OBSERVE: Provide a concise legal notice regarding privacy obligations.

All personal data collected and processed by wild-casino-nz.com is handled in accordance with the site's Privacy Policy and applicable NZ privacy laws. Users are encouraged to review the Privacy Policy for detailed information regarding data collection, usage, retention, and User rights.

REFLECT: This ensures transparent and lawful processing of User data, with full adherence to NZ privacy standards.

Changes to Terms

OBSERVE: Outline the process for updating these Terms and User rights in the event of changes.

  • Notification: The Operator reserves the right to amend these Terms at any time. Users will be notified of material changes via email and/or site banners in advance of the effective date.
  • User Options: Continued use of the site following notice of changes constitutes acceptance. Users who do not agree with the revised Terms must discontinue use of the services immediately.

REFLECT: This approach ensures Users are informed and able to exercise choice, in line with NZ consumer protection standards.

Termination & Suspension

OBSERVE: Specify grounds and procedures for account closure, fund management, and User notification.

  1. Grounds for Termination:
    • Violation of these Terms, provision of false information, suspected fraud, or other unlawful activity.
    • Regulatory requirements, security concerns, or at the User's request.
  2. Procedure:
    • The Operator will notify Users of account suspension or closure via email, providing reasons and instructions for fund withdrawal where applicable.
    • Any remaining account balance, less any applicable fees or withheld amounts under law, will be returned to the User using the original payment method or as otherwise determined by the Operator.
  3. Appeal: Users may contact support for clarification or to dispute the decision.

REFLECT: These procedures ensure fair treatment and legal compliance with NZ consumer and gambling regulations.

Governing Law & Jurisdiction

OBSERVE: State the applicable law, jurisdiction, and dispute resolution mechanism.

  1. Governing Law: These Terms are governed by the laws of New Zealand, subject to the Operator's licensing jurisdiction (Panama) as required.
  2. Jurisdiction: Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of New Zealand, unless mandatory arbitration is required by law or agreed by the parties.
  3. Dispute Resolution: Users are encouraged to contact customer support to seek informal resolution. Where disputes cannot be resolved, they may be referred to an independent arbitration body or relevant court, as appropriate.

REFLECT: This clause provides clarity and legal certainty for all parties, in alignment with NZ best practices and cross-border regulatory requirements.

Contact Information

OBSERVE: Provide all available contact details for customer support and legal inquiries, fully integrating available data.

Mailing Address: Not specified. For legal correspondence, please use the support email above.

REFLECT: All contact information is provided for User convenience and to support compliance with NZ consumer law obligations. For unresolved issues, Users may be referred to the relevant regulatory authority or seek independent legal advice.

Regional Compliance Note: All terms and procedures herein are adapted to comply with New Zealand regulations as of November 2025. The Operator's active license with the Panama Gaming Commission (Junta de Control de Juegos) and parent company BOL-SB House S.A. are disclosed in alignment with international transparency standards. Users are encouraged to review the site's Privacy Policy and Responsible Gambling resources for additional protections.