Contact Us
In accordance with New Zealand regulatory standards and international online gambling compliance protocols, wild-casino.com (operating exclusively in relation to wild-casino-nz.com) is committed to providing transparent, prompt, and secure communication channels for all users. This contact page is structured to ensure that every inquiry, complaint, or request from New Zealand residents and global users is addressed in line with legal, regulatory, and industry best practices as of 2025.
Contact Methods and User Support Protocols (LoT-Enhanced)
- Email Support:
- For Support Inquiries: Email support@wild-casino-nz.com for assistance with account, gameplay, or payment issues.
- For General Queries: Email general@wild-casino-nz.com for non-specific or administrative questions.
- Live Chat: Our live chat feature is available 24/7 via the official website for real-time support, in accordance with NZ best practice for customer responsiveness.
- Contact Form: Please use the secure online contact form below to submit your name, email, and request. Our team is trained to respond within one business day, in compliance with both New Zealand Fair Trading Act 1986 and Gambling Act 2003 standards regarding user rights and prompt communication.
Contact Form (System 1: Factual/Procedural, CCoT-Constrained)
If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.
We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.
Legal and Regulatory Contact Disclosures (System 2: CCoT-Optimized)
- Regulatory Licensing and Corporate Information:
- wild-casino.com (operating in connection with wild-casino-nz.com) is licensed under the authority of the Panama Gaming Commission (Junta de Control de Juegos), with an active online gaming license valid through 2025.
- The platform's parent company is BOL-SB House S.A. (ownership structure is under review; users may request further legal clarification at the above contact addresses).
- Subsidiaries include BetOnline.ag and SuperSlots.ag.
- Jurisdictional Limitations and NZ Compliance:
- All communications, user requests, and dispute submissions must comply with New Zealand's Gambling Act 2003, Fair Trading Act 1986, and Privacy Act 2020. wild-casino-nz.com undertakes to protect user data and respond to regulatory authorities as required by law.
- Users in New Zealand are advised that wild-casino-nz.com operates under foreign licensure, and all interactions are subject to the relevant provisions of both Panama and NZ law.
- User Rights and Dispute Resolution:
- If you have a complaint or dispute regarding any aspect of your experience, please provide a detailed message via the contact form or email. All complaints will be acknowledged within one business day and resolved within a reasonable timeframe, as per NZ consumer protection standards.
- Should you remain dissatisfied following our internal complaints process, you retain the right to escalate the matter to the New Zealand Department of Internal Affairs or seek independent legal advice.
Privacy, Data Protection, and Security (System 2: Legal Obligations)
- Data Usage: All personal data provided via this contact page will be processed in accordance with the New Zealand Privacy Act 2020 and wild-casino-nz.com's privacy policy. Data is used solely for inquiry resolution and regulatory compliance.
- Data Retention: User correspondence is retained for a minimum of 7 years as required by law and for the purpose of dispute resolution, regulatory review, and audit.
- Security: Communications are protected by industry-standard encryption. wild-casino-nz.com is committed to maintaining the confidentiality and security of all user information.
Additional Contact and Corporate Information (System 1: Factual, Complete Integration)
- Websites:
- wild-casino-nz.com (primary NZ-facing platform)
- wildcasino.ag
- BetOnline.ag
- SuperSlots.ag
- Corporate Author: Sophie Williams
- Year Founded: 2017
- Physical and Mailing Address: Not specified; for all legal correspondence, use the electronic contact methods provided.
Legal Disclaimers and Protective Clauses (System 2: CCoT-Structured)
- Disclaimer: wild-casino-nz.com provides contact services in good faith, but accepts no responsibility for delays or failures in communication caused by technical issues outside its reasonable control.
- Age Restriction: All users must be 18 years or older. Submitting a contact request constitutes confirmation of legal age and capacity under NZ law.
- Responsible Gambling: If you require assistance with responsible gambling, please mention this in your inquiry or contact the Gambling Helpline New Zealand directly at 0800 654 655.
- Updates: Contact information on this page is accurate as of 6 November 2025 and is reviewed regularly for regulatory compliance.
Regional Compliance Note: All aspects of this contact page have been prepared and reviewed for compliance with New Zealand laws, including the Gambling Act 2003, Fair Trading Act 1986, and Privacy Act 2020, and reflect best industry practice and user protection standards as of 2025.