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Privacy Policy

This Privacy Policy explains how wild-casino-nz.com (operated by wild-casino.com) processes and protects your personal data when you use our services as a player or website visitor. This Policy applies to all users accessing wild-casino-nz.com from New Zealand and globally. Effective as of 6 November 2025.

Who We Are

OBSERVE: The operator of wild-casino-nz.com is wild-casino.com, managed under the parent company BOL-SB House S.A., founded in 2017. The company holds an active online gaming license from the Panama Gaming Commission (Junta de Control de Juegos). Due to the current opacity in the ownership structure, we are committed to transparency regarding corporate governance as regulatory standards evolve.

  • Legal Entity: BOL-SB House S.A. (parent company of wild-casino.com)
  • Operator Domains: wild-casino-nz.com (main), wildcasino.ag, betonline.ag, superslots.ag
  • Registered Jurisdiction: Licensed by the Panama Gaming Commission; operations tailored for New Zealand clients
  • Data Protection Officer (DPO): Contact via support@wild-casino-nz.com or general@wild-casino-nz.com
  • Mailing Address: Not specified (updates will be published promptly upon regulatory or operational change)

REFLECT: All data processing activities on wild-casino-nz.com are centrally managed to ensure compliance with NZ privacy laws and international gaming standards. For questions or privacy issues, please contact our DPO using the information above.

What Personal Data We Collect

OBSERVE: We collect personal data as necessary for lawful operation, user account management, and regulatory compliance on wild-casino-nz.com. Data categories include:

  • Personal Identification Data: Full name, date of birth, residential address (where supplied), email, and phone number.
  • Technical Data: IP address, device identifiers, browser type, operating system, log files, and session information.
  • Payment Data: Transaction records, payment method details (excluding full card numbers), deposit/withdrawal history.
  • Behavioral Data: Betting and gaming history, site navigation, clicks, and gameplay analytics.
  • Cookies & Tracking: Session and persistent cookies, third-party analytics, advertising trackers, and similar technologies.

EXPAND: We may also process additional data required by regulatory authorities for identity verification, AML (Anti-Money Laundering), and fraud prevention purposes. The precise data collected may be adjusted as required by NZ and international gambling law.

Legal Basis for Processing

OBSERVE: Our processing of your personal data on wild-casino-nz.com is based on the following lawful grounds, tailored for NZ and international regulatory contexts:

  1. User Consent: When you register or interact with our site, you provide explicit consent to process your data for specified purposes (e.g., marketing, optional features).
  2. Contract Performance: We process data necessary to operate your account, deliver gaming services, and fulfill withdrawal/deposit transactions.
  3. Legal Obligations: Compliance with KYC (Know Your Customer), AML, responsible gambling, and mandatory reporting as required by NZ law and the Panama Gaming Commission.
  4. Legitimate Interests: For fraud detection, site analytics, system security, and service improvement, ensuring such interests do not override your fundamental rights.

REFLECT: Where required, you will be notified of the specific legal basis for each processing activity, and your consent can be withdrawn at any time, subject to legal limitations.

Purpose of Processing

OBSERVE: We use your personal data on wild-casino-nz.com for the following clearly defined purposes:

  • Providing Casino Services: Account creation, identity verification, gaming operations, prize payments.
  • Service Improvement: Monitoring, analysis, and enhancement of user experience and technical performance.
  • Marketing & Communication: Sending promotional materials, newsletters, and service announcements (with your consent).
  • Analytics: Aggregating behavioral data for statistical analysis, game optimization, and regulatory reporting.
  • Fraud & Risk Management: Detecting suspicious activities, preventing abuse, and complying with AML/KYC laws.

REFLECT: We do not process data for purposes incompatible with those listed above without further notification and, where required, your consent.

Disclosure & Sharing

OBSERVE: Personal data collected via wild-casino-nz.com may be disclosed to third parties strictly in accordance with NZ law and international standards.

  • Payment Partners: Banks, e-wallets, and payment processors for transaction facilitation and verification.
  • Service Providers: IT support, data hosting, security, analytics, and customer support providers bound by confidentiality agreements.
  • Affiliates & Subsidiaries: BetOnline.ag, SuperSlots.ag, and other group entities, to the extent required for unified service delivery.
  • Advertising Networks: With your explicit consent, for targeted marketing and promotional activities.
  • Regulatory Authorities: Panama Gaming Commission, NZ regulatory bodies, or law enforcement as required by law or for dispute resolution.

EXPAND: All third-party recipients are contractually obligated to safeguard your data and process it only for specified, lawful purposes. Data is never sold or shared for unrelated commercial gain.

International Transfers

OBSERVE: Data processed by wild-casino-nz.com may be transferred to countries outside New Zealand (including Panama, the United States, and other global jurisdictions) due to the international nature of our operations.

  • Data Protection Measures: All international transfers are subject to legally recognized safeguards, including standard contractual clauses and, where applicable, adherence to recognized privacy frameworks.
  • Third-Party Processing: Service providers and group companies outside NZ are required to implement equivalent data protection standards.

REFLECT: You may request further details about data transfer mechanisms and obtain copies of relevant contractual safeguards by contacting our DPO.

Data Retention

OBSERVE: Personal data is retained on wild-casino-nz.com only for as long as necessary to fulfill the stated processing purposes or comply with legal obligations.

  • Personal and Account Data: Retained for the duration of your account activity, and for up to 5 years following account closure or last transaction, as required by NZ and AML regulations.
  • Payment Records: Retained for up to 7 years to comply with financial and tax laws.
  • Cookies & Analytics: Retained for up to 2 years unless deleted earlier via user controls.
  • Deletion Criteria: Data is deleted upon user request (subject to legal exceptions), expiration of retention periods, or when processing purposes are fulfilled.

REFLECT: Data required for ongoing legal or regulatory proceedings may be retained beyond these periods, in strict accordance with applicable law.

Your Rights

OBSERVE: As a user of wild-casino-nz.com, you have the following rights under NZ privacy law (aligned with GDPR standards):

  1. Access: Request a copy of your personal data held by us.
  2. Correction: Request rectification of inaccurate or incomplete data.
  3. Deletion: Request erasure of your data where legally permissible.
  4. Restriction: Request restriction of processing under certain conditions (e.g., contesting accuracy).
  5. Objection: Object to processing on grounds relating to your particular situation, including direct marketing.
  6. Data Portability: Request transfer of your data to another provider in a structured, machine-readable format.
  7. Withdraw Consent: Withdraw your consent at any time for processing activities based on consent (e.g., marketing).

Procedural Steps and Guarantees

  • Procedure: Submit your request via support@wild-casino-nz.com. Proof of identity may be required for security.
  • Response Time: We respond to all privacy requests within 30 days, free of charge unless requests are manifestly unfounded or excessive.
  • Regulatory Reference: All data subject rights are exercised in accordance with the NZ Privacy Act 2020 and relevant international standards.

REFLECT: If you are unsatisfied with our response, you may escalate complaints to the NZ Office of the Privacy Commissioner or relevant supervisory authority.

Cookies & Tracking Technologies

OBSERVE: wild-casino-nz.com uses cookies and similar technologies to enhance site functionality, analytics, and marketing.

  • Session Cookies: Temporary cookies essential for secure login and core site operation, deleted when you close your browser.
  • Persistent Cookies: Remain on your device for up to 2 years to remember preferences and enable analytics.
  • Third-Party Cookies: Used for analytics (e.g., Google Analytics), advertising, and affiliate tracking, subject to your consent.

Cookie Management

  • Browser Controls: You can manage or disable cookies via your browser settings at any time.
  • User Panel: Where available, use our internal cookie preference panel to customize your choices.

REFLECT: Disabling cookies may affect the full functionality of wild-casino-nz.com. For detailed information, consult our Cookie Policy or contact support.

Data Security

OBSERVE: wild-casino-nz.com employs rigorous technical and organizational measures to protect your data against unauthorized access, alteration, loss, or disclosure.

  • Encryption: TLS 1.2+ encryption for all data in transit, and robust encryption for sensitive data at rest.
  • Multi-Factor Authentication: Used for administrative and high-risk account access.
  • Access Controls: Role-based access for employees and contractors; least privilege principle enforced.
  • Security Audits: Regular internal and external audits, vulnerability assessments, and penetration tests.
  • Staff Training: Ongoing privacy and security training for all personnel.
  • Incident Response: Documented procedures for prompt detection, reporting, and remediation of security incidents.
  • Compliance: Alignment with international standards such as ISO 27001 and SOC 2 where applicable.

REFLECT: While we follow industry best practices, no system is completely secure. Users are advised to take personal security precautions and report any suspected incidents immediately.

Complaints & Contacts

OBSERVE: If you have concerns or complaints regarding the handling of your personal data on wild-casino-nz.com, you may contact our DPO or use the channels below:

Complaint Procedure

  1. Submit Complaint: Contact our DPO via email with a clear description of your issue and supporting documentation.
  2. Acknowledgement: We will acknowledge receipt within 5 business days.
  3. Resolution: We aim to resolve complaints within 30 days. If more time is needed, we will inform you of the reasons and expected timeframe.
  4. Escalation: If unresolved, you may escalate to the NZ Office of the Privacy Commissioner: privacy.org.nz, +64 4 474 7590, or to the Panama Gaming Commission for cross-border complaints.

REFLECT: We are committed to transparent, timely, and fair resolution of all privacy-related issues.

Updates

OBSERVE: This Privacy Policy is subject to periodic review and update, in line with evolving legal and operational requirements.

  • Notification: Significant changes will be communicated via email, website banners, and account dashboard alerts.
  • Version Control: Last updated: 6 November 2025. Detailed changelog of material changes is maintained on our website.
  • Advance Notice: At least 30 days' notice will be provided for material changes. Users may object or close accounts if they do not agree with updates.

REFLECT: Continued use of wild-casino-nz.com after changes are communicated constitutes acceptance. For questions about updates, contact our DPO.